Top 5 Medical Alert
Providers in Canada

Key Highlights

  • No Contracts & No Upfront fee
  • Best Smart Watch Technologies
  • 100% US-based Monitoring
Last Updated: March 2023
  • Dedicated Care Responders Are On Call 24/7
  • Family Owned And Operated Canadian Company
  • Costs Less Than A Coffee A Day
Buy Now 1-(877) 701-0954
  • 600 ft Range From The Base
  • Water Resistant In Shower And Tub
  • Lithium Ion Battery (Included)
  • No Monitoring or GPS or Fall Detection
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Fall detection technology automatically summons help in the event of a fall.

  • Professional Installation
  • 24/7 Access To Canadian Response Centre
  • No Up Front Equipment Charge
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Medical Guardian [DEPRECATED]
  • Longest Battery Life Up To 168 Hours
  • Furthest Signal Range Up To 1,300 Feet
  • Fall Detection Ready
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Life Assure
  • No Long-Term Contracts
  • No Installation Fees
  • 24/7 Access To Monitoring Centre
  • Monitoring Only Available In English & French
Visit Site 1-877-579-0944

1. Galaxy Medical Alert Systems

Galaxy Medical Alert Systems offers a variety of medical alert systems to ageing and at-risk individuals. With over 25 years of expertise in the alarm and security industries, Galaxy has become one of the leading providers of medical alert systems for seniors and at-risk individuals in Canada. The company also stands out from the competition for its first-rate 24/7 emergency medical monitoring services.

Galaxy Medical Alert Systems offers a variety of medical alert systems to ageing and at-risk individuals. With over 25 years of expertise in the alarm and security industries, Galaxy has become one of the leading providers of medical alert systems for seniors and at-risk individuals in Canada. The company also stands out from the competition for its first-rate 24/7 emergency medical monitoring services.

With six different options for systems and available add-ons, ageing and at-risk individuals will be able to select a package that best suits their needs. Galaxy Medical Alert offers a Home System, Home & Yard System, Fall Detection System, Cellular System, and the Mobile with Fall Detection System.

Regardless of the system you choose, at the heart of the Galaxy Medical Alerts systems is a discrete call button, worn as a necklace or bracelet. It connects you or a loved one to help in a case of a fall or an emergency. The button is paired with an in-home Communicator which acts as a speakerphone for two-way voice communication with the company’s Galaxy Medical–owned monitoring centre in Canada.

All Galaxy Medical Alert emergency response operators are expertly trained and certified emergency medical technicians that can provide medical support in over 200 languages. Users and their loved ones can rest assured that the operator responding to emergency calls is well-trained and prepared to assist as the Galaxy Medical Alert Systems Response Centre is CSAA Five Diamond certified.

So, does Galaxy Medical Alert’s range of products fit the bill? With its focus on seniors and wide range of products, Galaxy offers you all the features you could possibly need to get the peace of mind you require. It is a solid choice for those who desire an entry-level system at home or on the go.

2. LivingWell Companion

TELUS LivingWell Companion is a veteran in the medical alert system industry with thoroughly proven reliability and results. Regardless, it remains accessible even to those on a fixed income owing to its attractive price point, favourable terms and total cost of ownership. Regardless, it remains accessible even to those on a fixed income owing to its attractive price point, favourable terms and total cost of ownership.

The LivingWell Companion comes in three versions: LivingWell Companion™ Home (Basic), LivingWell Companion™ Home (Fall Detection), and LivingWell Companion™ On The Go (GPS). Also, you can get the device on Apple Watch with TELUS Health Companion™.

All versions of LivingWell Companion offer basic 24/7 medical alert services to thousands of Canadians, allowing them to live independently without worrying themselves or their loved ones.

When an alert is received, TELUS LivingWell Companion’s trained operators will immediately contact the customer through the pendant using the two-way voice speaker to confirm an emergency. If the customer can’t be reached or an emergency is confirmed, the trained operator first contacts up to three family and/or friends. If family or friends are unavailable or if the situation warrants, a trained operator will then contact emergency services.

The LivingWell Companion™ Home is ideal for retirees and individuals who spend a lot of time at home. The Fall Detection version is a little more sophisticated and senses a severe fall. When a loved one falls, the device alerts the response centre automatically. LivingWell Companion™ On The Go (GPS) best suits individuals who perform many outdoor activities. This device is fitted with a GPS tracker and instantly pinpoints the user’s location when they are in trouble and need to be found as soon as possible. If your loved one finds themselves in an unfamiliar place and presses the emergency button, their device will transmit their coordinates, and you can rest assured that help is on the way.

Offered by a reputable provider, TELUS LivingWell Companion provides a system that will help you or your loved ones feel safe regardless of where they reside in Canada. Their subscriptions are fairly priced and you’re guaranteed value for your money.

All things considered, the TELUS LivingWell medical alert system is a great choice. The pros greatly outweigh the cons, and the price is good, too, with plans starting at less than $1 a day. If you are looking for a reliable emergency alert system in Canada, then we highly recommend TELUS Livingwell Companion, as it is one of the very best options on the market.


3. LutiBand

LutiBand is a state-of-the-art medical alert device that uses the most advanced technologies to keep you and your loved ones connected and aware of one another’s safety at all times. Unlike other smartwatches, you don’t need to be near a smartphone to use LutiBand’s core functionalities.

Are you looking for a medical alert device for you or your loved ones? The problem with many medical alert devices now is they’re the same as a smartwatch. If it isn’t within WiFi range, it’s basically useless. That’s not the case with the LutiBand, a first-of-its-kind wearable that doesn’t need your smartphone nearby to exercise all of its potentially life-saving properties. It comes pre-installed with an international 4G LTE sim card, allowing for the highest level of call clarity, location tracking, and quick response.

What really makes the LutiBand special is its in-depth health analysis and alert system. The biometric sensors save the wearer’s vitals once a day and keep a record. If the wearer needs assistance, the smartwatch can measure their vitals — heart rate, blood pressure, blood oxygen and body temperature — and share the data with emergency services. The LutiBand takes the typical health functions of a smartwatch a step further by adding medical alerts that help keep its wearer safe.

In an emergency, the user only has to press and hold LutiBand’s medical alert for three seconds. That initiates a two-way voice call to emergency services to send for help, even if the victim doesn’t have a phone. Meanwhile, Lutiband sends the vital information it’s collected to 911, including location and emergency contact data. That info and user biometrics give first responders the best possible opportunity to arrive and assist. From a medical episode to a fall, the LutiBand might just save your life.

From the mobile app, you can view the location of the LutiBand at all times. You can even set up a geofence perimeter that will send a notification when the wearer steps out. The mobile app provides an actual location at all times and saves locations from the last 30 days should someone misplace their LutiBand and can’t be found. It also allows you to share information with loved ones who can help when you need it and has an automatic fall detection and notification system.

LutiBand requires a monthly subscription, which covers not only all the functionalities that LutiBand offers, but also includes the data and voice services that are required by LutiBand to operate. This service is available in almost 150 countries, which means that even if you are traveling the world, you can continue to take advantage of LutiBand for the same cost, no matter where you are located. 

Choosing A Medical Alert System

Are you worried about falling when you’re alone? Perhaps you’re a caregiver concerned with the welfare of the person in your care. Medical alert systems—where the simple press of a call button can summon emergency help or contact a caregiver or family member—can offer reassurance. After all, falls among seniors are a serious public health concern. According to the Canadian government, falls remain the leading cause of injury-related hospitalizations among Canadian seniors—and between 20% and 30% of seniors fall each year. Falls and associated outcomes not only harm the injured individuals but also affect family, friends, care providers and the health care system. However, we do know that these personal and economic costs can be avoided through injury prevention and monitoring.

The cost of a medical alert system varies widely from one provider to another and is dependent on several factors including features and portability. Devices equipped with GPS, Automatic Fall Detection, and mobile cellular technologies fetch higher prices, while basic at-home installed devices go for lower rates. However, the rates range from between $19 and $65 per month. 

A medical alert system provides peace of mind. Those who wear the devices can continue to pursue independent, active lifestyles and remain in their own homes, while caregivers can be reassured that help is a push of a button away.

Whether for you or a loved one, consider overall health. Is falling a concern? Do you or your loved ones take medications that influence your energy levels or balance? A medical alert system for seniors with fall detection, such as TELUS LivingWell Companion, could be a solution to ensure they get the help they need, whether they call for help or not. So, when is it time for a medical alert system, and who do they best serve?

Senior Canadians. For seniors who wish to live at home longer, medical alert systems can provide valuable security, especially for those who live alone. 

Individuals Prone To Falls. Individuals prone to falls are also vulnerable and should consider a system. Some are calibrated to detect falls and alert a response centre when the victim is not responsive. 

People Living With Disabilities. Advanced medical alert systems come with location monitoring capability that can help persons living with disabilities. For example, in case of emergencies, systems can locate a non-responsive patient who has wandered away from home and cannot find their way back. 

A medical alert system, also referred to as a personal emergency response system, is a medical device that connects individuals in a medical emergency with a live response centre. The system typically consists of three components: a base unit, communication and monitoring capabilities—and a portable ‘help’ button. 

A Base Unit. Different companies offer varying designs for base units, but the most common ones look like your typical answering machine and are installed centrally in one’s home. A base unit is a critical component that links the user and the response  centre when you press your emergency button. 

Base units offer various designs but function in a similar way. Once you pick a provider for your medical alert system, you’ll receive a package with all the components for your system and a setup manual. Installation is straightforward. Even so, some providers charge a small installation fee, which you can generally opt out of before ordering.

Communication And Monitoring. Medical alert systems are designed to offer clear two-way communication and monitoring functionality that helps the response agent track down your location. The base unit has an in-built speaker and microphone, as well as cellular technology to facilitate communication, and GPS for monitoring. 

Help Button. The help button or emergency button is strategically placed on the base unit and on an accompanying wearable device. You or your loved one may simply press the button to summon help. When the button is activated, the base unit dials up the response centre which will then connect you with a live emergency response agent in ~20–40 seconds. 

You can order an in-home or mobile medical alert system depending on your mobility. If you rarely leave your home, then an in-home system might be ideal; however, in-home medical devices are less practical if you have a fairly active lifestyle. 

A mobile system is portable, and you can carry it with you or have it installed in your vehicle if you spend a lot of time on wheels. It is equipped with cellular and GPS technologies to connect you to a response  centre and precisely pinpoint your physical location respectively. 

Automatic fall detection is a feature that’s typically built into a fall alert monitor that you wear. These systems feature detection sensors (multiple accelerometers and processors) that can detect between normal activity and an actual fall. By continuously measuring the speed of movements in all directions, the fall detector can compare what it senses to what it considers an actual fall.

If you or your loved one sustains an injury or becomes unconscious from a fall and they are alone, their chance of getting timely help is improved significantly by automatic fall detection technology. Want to know more about automatic fall detection? Join us as we explore in more detail how fall detection works in this article.

We know that cost is a major consideration when shopping for a good medical alert system but prices among companies vary widely. That’s because not all systems are created equal—they use different technologies and systems and also have different terms and conditions. For instance, some of them require contracts, while others operate on a month-to-month basis.  When you shop for a medical alert system, you need to be aware of equipment costs, installation and activation fees, and monthly monitoring fees. The equipment cost refers to the cost of the device which usually includes a base unit and wearable. Installation and activation fees also vary widely, with some companies charging a one-time activation of the system. Lastly, companies typically charge monthly monitoring fees.

Most insurance providers don’t cover the cost of your medical alert system, but some do. Find out from your insurance provider if they offer such coverage by calling your agent or checking the information provided on their website. 

In most cases, medical alert providers won’t sell their equipment to you. Instead, they will charge you a monthly subscription fee that includes the cost of leasing the whole system and professional monitoring. As such, upon cancellation of your subscription, you will be required to return the equipment in the same pristine condition as received.